Privacy Policy

Last updated: 19 September 2026

This Privacy Policy explains how Jarmo Liukanen, operating under the name Depersonalization Help (“I,” “me,” or “my”), collects, uses and protects personal data through depersonalizationhelp.com.

Depersonalization Help provides The Recovery Roadmap, an online digital educational self-help program accessed through a private member area.

1. Data Controller

The data controller is:

Jarmo Liukanen
Operating under the name Depersonalization Help

Address: Orgita Keskus 38, Märjamaa, Raplamaa, Estonia
Phone: +372 58188965
Email: support@depersonalizationhelp.com
Website: depersonalizationhelp.com

2. Personal Data I Collect

I may collect personal data when you visit the website, purchase The Recovery Roadmap, create or use an account, subscribe to emails or contact me.

Account and purchase information

This may include:

  • your name;
  • email address;
  • account information;
  • order and transaction information;
  • purchase history;
  • product access status; and
  • information necessary to create and manage your member account.

Payment information

Payments are processed using third-party payment providers such as Stripe.

I may receive information relating to your payment, such as payment status, transaction identifiers, amount paid and limited billing information.

I do not store your full payment card details on my own systems.

Communication information

If you contact me by email, contact form or another support channel, I may collect information you provide, including your name, email address and the contents of your message.

Technical and website usage information

When you use the website or member area, information may be collected automatically, including:

  • IP address;
  • browser and device information;
  • operating system;
  • pages viewed;
  • referral source;
  • approximate geographic location;
  • dates and times of visits;
  • website interactions; and
  • similar technical or usage information.

Marketing and email information

If you subscribe to emails, I may collect information including:

  • your email address;
  • name, where provided;
  • subscription status;
  • email preferences; and
  • information about interaction with emails, such as email opens or link clicks, where this functionality is enabled.

Cookie and tracking information

The website may use cookies and similar technologies for:

  • essential website functionality;
  • account and security functions;
  • analytics;
  • measuring website usage;
  • embedded content;
  • advertising measurement; and
  • marketing attribution.

More information is provided in Section 10.

3. How I Use Personal Data

I may use personal data to:

  • process purchases and payments;
  • create and manage member accounts;
  • provide and manage access to The Recovery Roadmap;
  • authenticate users and maintain account security;
  • send purchase confirmations, access information and other service-related communications;
  • process refund requests;
  • provide customer support and respond to enquiries;
  • prevent fraud, misuse and unauthorized account sharing;
  • operate, maintain and improve the website and member area;
  • understand how visitors use the website;
  • measure website and marketing performance;
  • send marketing emails where permitted;
  • manage email subscriptions and preferences;
  • comply with tax, accounting, consumer protection and other legal requirements; and
  • establish, exercise or defend legal claims where necessary.

4. Legal Bases for Processing

I process personal data only where there is a lawful basis for doing so.

Performance of a contract

Personal data may be processed where necessary to:

  • process your purchase;
  • create your account;
  • provide access to The Recovery Roadmap;
  • administer your membership;
  • provide transactional communications;
  • process refunds; and
  • provide purchase-related support.

Legal obligation

Personal data may be processed where necessary to comply with legal obligations, including tax, accounting, consumer protection and regulatory requirements.

Legitimate interests

Personal data may be processed where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • maintaining website and account security;
  • preventing fraud and misuse;
  • diagnosing technical problems;
  • maintaining and improving the website and program;
  • maintaining appropriate business records; and
  • protecting legal rights.

Consent

Consent may be used as the legal basis for:

  • optional analytics or advertising cookies;
  • certain tracking technologies;
  • email marketing; and
  • other processing activities where consent is required by law.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

5. Service Providers

I use third-party providers to operate the website, deliver The Recovery Roadmap and run the business.

Depending on the services in use, these may include providers for:

Website and member-area hosting

The website and private member area operate using WordPress and associated website hosting, infrastructure and technical services.

These providers may process information necessary to host the website, maintain accounts, provide security and deliver website functionality.

Payments

Payment processing services such as Stripe may process payment, transaction, billing, fraud-prevention and related information.

Video hosting

Video-hosting services such as Vimeo may process technical and usage information when video content is loaded or viewed.

Email marketing and communications

MailerLite may be used to manage email subscribers, email campaigns, automated email sequences and related email communications.

Information processed through MailerLite may include your email address, name where provided, subscription information and information about interactions with emails.

Analytics and website measurement

Analytics and website-measurement services may be used to understand website traffic, user behaviour and website performance.

These may include services such as Google Analytics and Microsoft Clarity, where enabled.

Advertising and attribution

Advertising services such as Google Ads may be used to measure advertising performance, conversions and attribution where enabled and permitted by your cookie choices.

Professional services

Personal data may also be disclosed where reasonably necessary to accountants, legal advisers, tax advisers, compliance providers or other professional service providers.

Third-party providers process personal data according to their respective roles, contractual obligations and applicable data-protection laws.

6. International Data Transfers

Some service providers may process personal data outside Estonia or the European Economic Area.

Where personal data is transferred outside the European Economic Area and the destination is not covered by an applicable adequacy decision, appropriate safeguards are used where required by law.

These may include:

  • European Commission Standard Contractual Clauses;
  • other approved contractual safeguards; or
  • another lawful international data-transfer mechanism.

7. How Long Personal Data Is Kept

I retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal obligations.

In general:

  • account data may be retained while your account or program access remains active and for a reasonable period afterwards where necessary for support, security or record keeping;
  • purchase, transaction and accounting records may be retained for the period required by applicable tax and accounting law;
  • support and customer communications may be retained for as long as reasonably necessary to resolve the matter, maintain appropriate business records or protect legal rights;
  • marketing subscription information is generally retained until you unsubscribe, withdraw consent or the information is no longer required for the relevant marketing purpose;
  • suppression records may be retained after unsubscribing where necessary to ensure that your marketing preference continues to be respected;
  • analytics, advertising and cookie information is retained according to the settings and retention periods of the relevant services.

Information may be retained for longer where necessary to comply with a legal obligation, resolve a dispute or establish, exercise or defend a legal claim.

8. Health-Related Information

The Recovery Roadmap concerns depersonalization and derealization from an educational self-help perspective.

I do not require you to provide medical records, diagnoses, treatment history or other detailed health information in order to purchase or access The Recovery Roadmap.

Please do not send medical records or unnecessary sensitive health information through general support communications.

If you voluntarily provide health-related information when contacting me, it will be handled only to the extent necessary to deal with your communication and only where there is an appropriate lawful basis for processing that information under applicable data-protection law.

The website and its support channels are not intended to provide medical diagnosis, psychological treatment, psychotherapy or individualized medical advice.

9. Marketing Emails

If you subscribe to marketing emails, I may send you educational content, information about depersonalization and derealization, product information, updates and related communications.

Marketing emails may be managed and delivered using a third-party email service such as MailerLite.

Where consent is required, marketing emails will be sent on the basis of your consent.

In circumstances where applicable law permits marketing to existing customers without separate consent, such communications may be sent only in accordance with those legal requirements.

You can unsubscribe at any time by:

  • clicking the unsubscribe link included in marketing emails; or
  • contacting support@depersonalizationhelp.com.

Unsubscribing from marketing emails does not prevent me from sending necessary transactional or service-related communications concerning a purchase or account.

10. Cookies and Similar Technologies

The website may use cookies, pixels, local storage and similar technologies.

Essential technologies

Some technologies are necessary for the website and member area to function.

They may be used for purposes such as:

  • account login and authentication;
  • security;
  • payment functionality;
  • remembering essential settings; and
  • maintaining website functionality.

These technologies may be used where they are necessary to provide a service you have requested.

Analytics

With consent where required, analytics technologies may be used to understand matters such as:

  • how visitors reach the website;
  • which pages are viewed;
  • how visitors interact with the website;
  • technical performance; and
  • general usage patterns.

Advertising and measurement

With consent where required, advertising technologies may be used for purposes such as:

  • measuring advertising conversions;
  • understanding campaign performance;
  • attribution; and
  • supporting advertising activities.

Embedded content

Third-party content, such as hosted video, may use cookies or similar technologies when loaded or played.

Where required by law, non-essential cookies and similar technologies are used only after you have provided the appropriate consent.

You can manage available choices through the website's cookie settings tool and may also control certain cookies through your browser settings.

Withdrawing cookie consent does not affect processing that occurred lawfully before consent was withdrawn.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • request access to personal data held about you;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • object to direct marketing;
  • request portability of certain personal data;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with a supervisory authority.

These rights are subject to the conditions and exceptions provided by applicable data-protection law.

To exercise your rights, contact:

support@depersonalizationhelp.com

I may need to request reasonable information to verify your identity before responding to certain requests.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).

Website: aki.ee
Email: info@aki.ee

12. Security

I use reasonable technical and organisational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, destruction or misuse.

Access to personal data is limited where reasonably appropriate, and third-party providers are selected with consideration for their security and data-protection practices.

However, no website, electronic transmission or online storage system can be guaranteed to be completely secure.

13. Children

The website and The Recovery Roadmap are intended for adults.

I do not knowingly collect personal data from children through the website for the purpose of selling The Recovery Roadmap.

If you believe that a child has provided personal data through the website, contact support@depersonalizationhelp.com so that the situation can be reviewed and appropriate action taken.

14. Links and Third-Party Websites

The website or program may contain links to third-party websites or services.

This Privacy Policy applies to personal data processed by Depersonalization Help and does not govern the independent privacy practices of third-party websites or services.

You should review the privacy information provided by those third parties where appropriate.

15. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or data-processing practices.

The current version will be published on this page with an updated “Last updated” date.

Where required or appropriate, material changes may also be communicated through the website or by email.

16. Contact

For privacy questions, requests or concerns, contact:

Jarmo Liukanen
Operating under the name Depersonalization Help

Address: Orgita Keskus 38, Märjamaa, Raplamaa, Estonia
Phone: +372 58188965
Email: support@depersonalizationhelp.com
Website: depersonalizationhelp.com