Terms of Sale
Last updated: 26 October 2026
These Terms of Sale apply to purchases made through depersonalizationhelp.com.
By purchasing The Recovery Roadmap or booking a paid mentorship session, you agree to the terms applicable to that offer.
1. Seller
The Recovery Roadmap is provided by Jarmo Liukanen, operating under the name Depersonalization Help.
Depersonalization Help is a digital education project based in Estonia.
Address: Orgita Keskus 38, Märjamaa, Raplamaa, Estonia
Phone: +372 58188965
Email: support@depersonalizationhelp.com
Website: depersonalizationhelp.com
2. The Recovery Roadmap
The product sold through this website is The Recovery Roadmap, an online digital educational self-help program related to depersonalization and derealization.
The program is provided through a private member area and may include:
- video content;
- written educational content and guidance;
- exercises and practical tools;
- supporting digital resources; and
- other materials made available as part of the program.
The Recovery Roadmap is sold as a single digital program. Its individual sections, videos, written materials, tools and resources are components of the program and are not separate products unless expressly stated otherwise.
The program is accessed online. No physical product is shipped.
Paid 1-on-1 Mentorship Sessions
Depersonalization Help also offers optional, individually booked educational mentorship sessions. Sessions are separate from The Recovery Roadmap digital product and are not included in its purchase price.
Each paid session is scheduled for 50 minutes via Google Meet, using Calendly. The session price is stated during booking (currently advertised at $100 per session), and payment is collected through the booking flow before the appointment is confirmed. You receive meeting details by email.
Mentorship is educational guidance about the three-step recovery approach. It is not psychotherapy, healthcare, diagnosis, treatment or emergency support. Individual results and recovery timelines are not guaranteed.
Please attend at the booked time. To request help with scheduling, cancellation or a missed appointment, contact support@depersonalizationhelp.com. Bookings are subject to the conditions displayed at checkout and mandatory consumer rights; no automatic free rescheduling is promised.
For services ordered remotely, any applicable statutory withdrawal or cancellation rights remain governed by law. Where you expressly request performance before the statutory withdrawal period ends, the applicable rules on early performance and any proportionate charges or loss of withdrawal rights apply only if the legal requirements are satisfied. The digital-content withdrawal terms elsewhere on this page apply specifically to The Recovery Roadmap, not automatically to mentorship services.
3. Educational Purpose and Medical Disclaimer
The Recovery Roadmap is provided for educational and informational purposes only.
It is not medical advice, psychological advice, diagnosis, treatment, psychotherapy, counselling or crisis support. It is not a substitute for assessment or treatment by a qualified healthcare professional.
Individual experiences and outcomes vary. No specific result, recovery timeline, symptom reduction or personal outcome is guaranteed.
If you have medical or mental health concerns, you should consult an appropriately qualified healthcare professional.
If you are in crisis, feel unsafe or believe you may harm yourself or another person, contact emergency services or an appropriate crisis support service immediately.
4. Purchase and Payment
The price of The Recovery Roadmap is displayed before purchase.
The total amount payable, including any applicable taxes or charges, will be shown before you complete your order.
Payment is processed through a third-party payment processor, such as Stripe.
By purchasing, you agree to provide accurate payment and account information.
Access to The Recovery Roadmap is provided after successful payment.
5. Digital Access
The Recovery Roadmap is accessed online through a private member area.
You are responsible for:
- providing a correct email address;
- maintaining access to the email account associated with your purchase;
- keeping your login details secure; and
- having a suitable internet connection and device.
The program requires a reasonably current web browser and a device capable of displaying web content and playing online video.
Program materials are intended to be accessed through the member area and are not necessarily available as downloadable files.
6. Immediate Access and Right of Withdrawal
The Recovery Roadmap is digital content supplied online. Access is generally made available after successful payment.
Consumers who purchase online may have a statutory right to withdraw from the contract within 14 days, subject to the applicable legal exceptions.
For digital content that is not supplied on a physical medium, the statutory right of withdrawal may be lost after supply begins only where the applicable legal requirements have been met. These requirements include your prior express consent to immediate supply, your acknowledgement that you thereby lose the right of withdrawal, and the required contract confirmation.
Where those requirements have not been met, your statutory withdrawal rights remain applicable. To exercise a withdrawal right, send a clear statement to support@depersonalizationhelp.com, including enough information to identify your purchase.
Nothing in these Terms removes mandatory statutory withdrawal rights or other consumer remedies.
7. Refunds and Earlier Purchases
No additional voluntary money-back guarantee is offered for new purchases unless one is expressly stated as part of the offer at the time of purchase.
Refunds or other remedies remain available where required by applicable law, including where the digital content is defective, inaccessible or does not conform to the contract.
Purchasers who bought The Recovery Roadmap under earlier terms retain any contractual rights that applied to their original purchase. These updated Terms do not retrospectively remove those rights.
For enquiries or refund requests, contact support@depersonalizationhelp.com and include the email address associated with the order.
8. Personal Use
Your purchase gives you a personal, non-exclusive and non-transferable right to access and use The Recovery Roadmap for your own personal use.
You may not:
- share your account or login details with another person;
- sell, sublicense, distribute or resell access to the program;
- copy, reproduce, upload, publish or distribute program content except where expressly permitted;
- record, reproduce or distribute program videos or written materials;
- use program materials to create or substantially reproduce a competing commercial product; or
- remove copyright, trademark or other ownership notices.
All intellectual property rights in The Recovery Roadmap and its contents remain with their respective rights holder unless expressly stated otherwise.
9. Account Security and Misuse
You are responsible for keeping your account credentials secure.
Your account is intended for your individual use.
Access may be suspended or terminated where there is reasonable evidence of:
- unauthorized account sharing;
- unauthorized copying or distribution of program content;
- fraudulent payment activity;
- misuse of the member area; or
- another material violation of these Terms.
Nothing in this section limits any mandatory consumer rights that apply under applicable law.
10. Product Updates and Availability
The Recovery Roadmap may be updated, revised, expanded or improved over time.
This may include reasonable changes to:
- written content;
- videos;
- exercises and tools;
- program organization;
- presentation and design; or
- technical delivery.
These changes may be made where reasonably necessary to maintain, update or improve the program, provided they do not improperly remove mandatory rights or materially deprive you of what you purchased.
Your access will be provided in accordance with the access terms presented to you at the time of purchase.
Reasonable efforts are made to keep The Recovery Roadmap and its member area available. However, uninterrupted or error-free availability cannot be guaranteed.
Temporary interruptions may occur because of maintenance, security updates, technical problems, third-party outages or circumstances outside our reasonable control.
If you experience a material problem accessing the program, contact:
support@depersonalizationhelp.com
11. Third-Party Services
The website and The Recovery Roadmap may rely on third-party services for functions including:
- payment processing;
- website and server hosting;
- video delivery;
- authentication;
- analytics; and
- email communications.
Those services may be subject to their own terms, privacy policies and technical requirements.
Use of third-party services does not limit any mandatory rights you have in relation to your purchase from us.
12. No Guarantee of Results
The Recovery Roadmap provides educational information, guidance and practical tools.
Results depend on many individual factors and will vary between users.
We do not guarantee:
- recovery from depersonalization or derealization;
- elimination or reduction of particular symptoms;
- results within a particular period;
- that any particular technique will work for you; or
- any particular medical, psychological, professional or personal outcome.
Nothing on the website or within the program should be interpreted as a guarantee of individual results.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Depersonalization Help and Jarmo Liukanen will not be liable for indirect, incidental, consequential or special losses arising from the use of the website or The Recovery Roadmap.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
Nothing in these Terms limits any mandatory remedies available to consumers where digital content does not conform to the contract.
14. Consumer Rights
Nothing in these Terms excludes, restricts or limits any mandatory consumer rights available under Estonian law, European Union law or other applicable consumer protection law.
If any provision of these Terms conflicts with a mandatory consumer protection rule, the mandatory rule will apply.
15. Contact and Complaints
For questions, technical problems, complaints or refund requests, contact:
support@depersonalizationhelp.com
When contacting us about a purchase, please provide enough information to identify the order, such as your name and the email address used to make the purchase.
We will attempt to resolve complaints directly with you.
Where applicable, consumers may also have the right to submit an unresolved consumer dispute to the competent consumer dispute resolution body.
16. Changes to These Terms
These Terms may be updated from time to time.
The version that applies to your purchase is the version made available to you when you purchased The Recovery Roadmap, except where a later change is required by law or is more favourable to you.
Changes to these Terms will not retrospectively remove rights that formed part of your purchase.
17. Governing Law
These Terms are governed by the laws of Estonia.
If you are a consumer residing in another European Union country, you may also benefit from mandatory consumer protection provisions applicable in your country of residence.
Nothing in these Terms removes any mandatory consumer rights that cannot legally be excluded by agreement.